Certificates of Insurance: Embrace the Pain

Claims - Made Policies - The Most Dangerous Insurance Policies in Our Industry

9:00 AM - 9:56 AM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

The NEW AIAM 210 Time Management

9:00 AM - 9:51 AM

We hear it every day, “I don’t have enough time to do this or that!" Why is that? Where did the time go? AIAM 210 examines how we spend our day and are we being as productive as we can. Outline Intro ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

10:00 AM - 12:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Preparing for Contracts and Contractual Risk Transfer

10:00 AM - 12:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

The NEW AIAM 220 Organizational Workflow

11:00 AM - 11:52 AM

AIAM 220 examines how to get the work done more efficiently. The webinar topics include backlog and setting up workflows for each position in the agency. Outline Introduction Unauthorized Entities ...

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

12:00 PM - 1:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

Agency Management Based E&O and Ethics - UPDATE

1:00 PM - 3:56 PM

PLEASE NOTE - THIS CLASS DOES NOT QUALIFY FOR ANY E&O PREMIUM DISCOUNTS!! Course Description: This is not your usual Ethics and E&O course.  Rather than focusing on what you're doing wrong, this program deals with structuring your ...

An Insurance Horror Story - Hoarders

1:00 PM - 2:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

1:00 PM - 3:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Certificates of Insurance: Embrace the Pain

2:00 PM - 2:59 PM

Certificates of insurance have become much more than a “snapshot” of insurance coverage.  They have become very complex forms with many requirements arising out of client contracts.  They have also become a source of E&O claims for insurance ...

Cyber, Drones, and Ride Hailing Exposures and Coverages

2:00 PM - 5:46 PM

Stuart Powell reviews Cyber Risk Management understanding vulnerabilities, techniques for exposures, ISO Commercial Policy and other related forms, recent cyber exposure trends and new cyber coverages. Followed by a discussion of unmanned aircraft ...

Insureds: Who, When and Why

2:00 PM - 4:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

The NEW AIAM 320 Professional Relationships-Customer Loyalty

3:00 PM - 4:50 PM

The goal for every agent is to have loyal clients. This webinar discusses understanding your client, helping angry clients, how to effectively listen to your clients, and being memorable-in a good way. Outline Housekeeping ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

4:00 PM - 6:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

To Simply Comply or Truly Excel Ethically

4:00 PM - 4:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Understanding Business Income Coverages

4:00 PM - 7:44 PM

Stuart Powell takes attendees through the basic concepts and theories underlying Business Income Coverage including a review of the main policy forms and many of the important endorsements.  Click here to register

Ethics - Creating a Winning Culture in the Agency

9:00 AM - 11:56 AM

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture ...

The NEW AIAM 410 How Not To Get In Trouble With Your Mouth

9:00 AM - 10:53 AM

AIAM 420 looks into errors and omissions and how the agency can prepare for any claims. Topics include documentation, highlights of the ISO policy, checklists, and procedure manuals.   Outline Introduction ...

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

10:00 AM - 12:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Valuation Considerations in the Commercial Property Form

10:00 AM - 11:59 AM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

3 Keys to Getting the Named Insured Correct

12:00 PM - 1:55 PM

Before any claim is paid, status as an insured must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is no, there is no need to go any further. If insured status does not exist, all your hard work is ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

12:00 PM - 3:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

Captives: What Are They and How Do They Work?

1:00 PM - 2:01 PM

This course will examine captive insurance companies and how they function in the insurance marketplace. Discussion topics will include how captives are domiciled, why captives are formed, the different types of captives, what coverages captives ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

1:00 PM - 3:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Homeowners Insurance Facts and Follies

1:00 PM - 4:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

The NEW AIAM 510 Politics

1:00 PM - 1:52 PM

AIAM 510 informs the attendee how to become politically involved through their state association. Outline Intro Special Interest Groups The Magic Numbers How an idea becomes ...

Flood Insurance: Beyond The Fundamentals

2:00 PM - 4:55 PM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

2:00 PM - 4:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

The NEW AIAM 520 Agency Leadership

3:00 PM - 4:50 PM

Every successful agency has a great leader. This webinar examines the traits every successful leader needs to possess. Topics include communication, listening, and optimism. Outline Introduction ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

4:00 PM - 6:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

How COVID Rocked Insurance

4:00 PM - 5:55 PM

COVID has changed America! The insurance implications of COVID are varied and broad. Nearly every type of coverage has been affected by the virus. Most notably is Business Income, but other areas have been and are being pulled into the discussion. ...

Liar!: An Agent’s Role in Identifying & Handling Fraud

Flood Insurance: What You Need to Know

Agency Coverage Standards: Putting the Pieces Together

8:00 AM - 9:56 AM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

The NEW AIAM 610 Ethics

9:00 AM - 10:54 AM

This webinar focuses on ethical behavior of the insurance agent. Topics include insurance as a public trust, when ethical decision making, and value based ethics. Outline Ethics Acronym ...

4 Key Personal & Commercial Lines Exposures Every Agent Must Understand

10:00 AM - 11:54 AM

We cover a lot of ground in this 2 hour session – five topics to be exact - but when we are through, you will be better able to explain some of the new exposures, policy issues, and available options. You will also be more at ease with these ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

10:00 AM - 1:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

10:00 AM - 11:57 AM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

The NEW AIAM 620 Changing Attitudes/Creating Opportunities

11:00 AM - 12:51 PM

We all deal with stress but the way you handle stress makes all the difference. This webinar examines the different ways stress is managed and how to keep a positive attitude while dealing with our clients and co-workers.   Outline ...

Business Income Made Easy

12:00 PM - 2:56 PM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Could Your Ethics Be Stunting Your Growth?

12:00 PM - 12:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Additional Insureds: Issues and Endorsements - aben

1:00 PM - 2:45 PM

Insureds are always signing contracts for leases, construction agreements, and other situations without talking to their agent about the impact of that contract on their insurance program. We’ll take a look at these issues and how they affect the ...

5 Contractor Coverage Concepts Every Agent Must Understand

1:00 PM - 3:09 PM

Contractor risks are unique. Agents must understand these unique risks, exposures, and coverages to properly manage their contractor clients. This session focuses on five of the most common contractor risk exposures: Contractual Risk Transfer ...

Insuring Coastal Exposures

1:00 PM - 3:56 PM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

9 Rules for Reading an Insurance Policy Based on the Law of Insurance Contracts

4:00 PM - 5:51 PM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

4:00 PM - 7:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Condos & How to Insure Them

8:00 AM - 9:36 AM

Because the unit owner's coverage must dovetail seamlessly with the association's coverage, the same information is required for both parties regardless which person or entity is the agent's client. Every agent writing either a unit owner OR a ...

Blueprint for Success: Crafting Your Ownership Journey

10:00 AM - 1:36 PM

Dream of leading your own insurance agency? Whether you're a dedicated employee with aspirations of stepping up or a next-generation family member aiming to continue a legacy, this session is tailor-made for you. Explore the complexities and ...

How to Understand Commercial Property Underwriting & COPE

10:00 AM - 11:49 AM

Today's commercial property underwriters use the exact same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as "COPE underwriting." ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

10:00 AM - 11:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

ISO's 2022 Homeowners' Changes: Some Big, Some Small, But All Important

1:00 PM - 2:55 PM

Eleven years have passed since ISO promulgated major changes to the Homeowners' program. There have been several reactive changes during this period, but in 2022, ISO introduced a multistate/nationwide filing that results in several major changes to ...

Workers' Compensation and the Law

1:00 PM - 3:56 PM

This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...

Hiring Projections for the Insurance Industry

2:00 PM - 2:56 PM

Prepare for the future of talent acquisition with our course on Hiring Projections in the Insurance Industry for 2025. Explore industry trends, workforce demographics, and emerging challenges to anticipate staffing needs and stay ahead of the ...

Insight on Modern Day Cyber Exposures & Risk Mitigation

3:00 PM - 4:52 PM

Can your client survive a cyber-attack? Learn about the top two cyber claims (using real life examples), how coverage is triggered, and what to look for in a cyber policy. After this seminar, you will be able to effectively communicate why any ...

Premium Auditing – What Every Agent Must Know

4:00 PM - 5:52 PM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

Directors and Officers Liability Insurance

9:00 AM - 11:56 AM

This seminar is in three parts.  The first addresses the corporate law principles that govern the standard of care for directors and officers.  Simply put, what is the nature of the underlying liability that we are seeking to insure?  After this, the ...

The Law of Insurance Contracts and the ‘Rules’ of Policy Interpretation

9:00 AM - 11:47 AM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

Ethics for Insurance Professionals

10:00 AM - 12:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Gigs and Side Hustles - The Insurance Issues

1:00 PM - 3:05 PM

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

2:00 PM - 4:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

2:00 PM - 2:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Cybersecurity Risk and Insurance Are...

3:00 PM - 3:58 PM

This hour of continuing education is focused on describing the current state of the underlying risk in the cybersecurity world and the insurance implications for producers and their clients. The first of the four seminar parts details how many ...

The Basics of Property Values and Coinsurance Conditions

3:00 PM - 6:00 PM

Replacement cost ain’t always replacement cost. Yes, I know that is poor English – but the point is, replacement cost isn’t as simple as new stuff for old junk. There are many caveats and limitations to full replacement cost (if there is such a ...

Understanding the Insurance Industry: From Regulations to Operations

8:00 AM - 10:50 AM

Insurance is regulated at the state level, but this has not always been the case. Philosophical differences regarding antitrust and regulation in general have altered the course of insurance regulation twice in just the last 80 years.   Within ...

A Walk Around The Farm – Farm Liability Considerations

9:00 AM - 10:48 AM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Contracts Agents Should Read

9:00 AM - 10:56 AM

Course Description: Most insurance agents are not attorneys, but there are certain contracts that our insureds enter into that we, as insurance ...

The Basics of Commercial Property Underwriting and Rating: COPE

9:00 AM - 11:49 AM

Today’s commercial property underwriters use the same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as “COPE underwriting.” There is ...

Issues in Construction Bonds

9:00 AM - 11:48 AM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Why Insurance Doesn’t Cover the COVID-19 Pandemic

9:00 AM - 10:45 AM

Based on the presenter’s Amazon book by the same name, this session examines why P&C insurance doesn’t, didn’t, can’t, and never will cover pandemic-related business income insurance claims. This session explains how pandemics violate the fundamental ...

A Walk Around The Farm – Farm Property Considerations

11:00 AM - 12:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

11:00 AM - 12:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

The Basics of Contractual Risk Transfer, Additional Insureds and Certificates of Insurance

12:00 PM - 3:44 PM

Contractual risk transfer is a common risk management technique. The purpose is to push the responsibility for any injury or damage down to the party closest to and best able to control the operation or the outcome the person or entity doing the work. ...

Personal Lines Issues That Keep You Up at Night

1:00 PM - 2:56 PM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

1:00 PM - 4:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Hot Topics In Personal Lines

3:00 PM - 5:07 PM

This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis.  The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...

Risk, Risk Management and Insurance: Why Agents Are NOT Risk Managers

3:00 PM - 5:49 PM

“Risk” is not our enemy. In fact, risk is necessary for a society to survive and prosper. To prepare for the risks inherent in everything we do, we must understand the concept of risk, learn how to measure risk and be prepared to manage it. “Risk ...

ACS"R" Day 2025

Properly Calculating & Insuring the Business Income Exposure

8:00 AM - 10:03 AM

Business income (BI) is the most important property coverage available. Businesses exist to make money and without income, the business ceases to exist. BI ensures there is a flow of income until the business is once again operational. During this ...

Rules for Developing the Correct Premium

10:00 AM - 11:59 AM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Flood Program Overview – NFIP Then and Now - 3 hrs

4:00 PM - 6:59 PM

*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...

Workers’ Compensation: 5 Mistakes Every Agent Makes

4:00 PM - 5:59 PM

Workers' compensation, as a coverage, is simple. A worker gets hurt, the work comp policy pays theoretically. That's the simple part. The more complicated areas of workers' compensation involve the state laws and legal doctrines applicable to ...

Why Certificates of Insurance...Just Why?

8:00 AM - 9:44 AM

Without using hyperbole, thousands of certificates of insurance (COIs) are issued every day; and, again without hyperbole, most of them are issued improperly. In fact, your agency may have issued an improper certificate as recently as this morning. ...

Business Auto Claims That Cause Problems - UPDATE

9:00 AM - 10:56 AM

Course Description: UPDATED CLASS - When putting a commercial lines package together sometimes we don’t give the proper attention to the Business Auto Policy.  This policy is full of E&O potential!  This course is designed to shed light on the ...

Flood Insurance 2.0

9:00 AM - 11:57 AM

Flooding remains one of the most costly and widespread risks in the U.S., making it critical for insurance professionals to fully understand the National Flood Insurance Program (NFIP). This course provides a comprehensive overview of the Flood ...

Exploring Personal Auto Claims & Coverage Scenarios

10:00 AM - 1:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

Why Business Income is the MOST Important Property Coverage

10:00 AM - 11:50 AM

Business income is the most undersold property coverage – perhaps because it's the most misunderstood and scary – but businesses exist to make money and without income, the business ceases to exist. In reality, business income is quite simple once ...

Planning for Success: Strategies for Insurance Agency Growth in Today's Market

11:00 AM - 1:58 PM

The main reason an insurance agency fails is due to lack of planning. But planning isn't just the responsibility of agency owners - the entire agency should be involved. This course will examine how to implement the planning process and how to avoid ...

Additional Insureds - Misery Awaits!

1:00 PM - 2:56 PM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

Builders Risk and Contractors Equipment

1:00 PM - 2:56 PM

This course will discuss Builder’s Risk and Contractors Equipment coverages. A comparison of the completed value form and reporting form Builders Risk, property covered and not covered, causes of loss and valuation issues are examined. The discussion ...

Indemnitees vs. Additional Insureds: What’s the Difference?

1:00 PM - 3:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Understanding Trucking & Motor Truck Insurance

1:00 PM - 3:01 PM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

Power of Prevention: Agency Risk Management Essentials of Management

2:00 PM - 5:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Commercial Property Claims, Coverages, and Consequences

3:00 PM - 5:56 PM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

What's News Now!

3:00 PM - 4:08 PM

This seminar is a fast-paced review of current events, trends, and issues of interest to insurance producers. The session begins with a quick update on federal insurance-related developments and then turns to a review of two important national cases ...

Welcome to the Cyber Age -Insurance for Digital Assets and Cyber Incidents

3:00 PM - 4:47 PM

The media is littered with reports of data breaches, hacking, ransomware attacks, business email compromises, etc.  One cyber event can result in millions of dollars in damages from business interruption, data recovery, property damage, statutory ...

CGL & the Contractor: Traps & Tricks

4:00 PM - 6:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Understanding the Importance of Ordinance or Law Coverage

4:00 PM - 5:46 PM

Insurance agents do a bad job of explaining the concept of "replacement cost." We tend to tell clients they will get new stuff for old junk and while that may be partially true, partial truths get you sued. One roadblock to replacement cost is ...

Cybersecurity Risk and Insurance Are...

9:00 AM - 9:58 AM

This hour of continuing education is focused on describing the current state of the underlying risk in the cybersecurity world and the insurance implications for producers and their clients. The first of the four seminar parts details how many ...

The Basics of Property Values and Coinsurance Conditions

9:00 AM - 12:00 PM

Replacement cost ain’t always replacement cost. Yes, I know that is poor English – but the point is, replacement cost isn’t as simple as new stuff for old junk. There are many caveats and limitations to full replacement cost (if there is such a ...

Directors and Officers Liability Insurance

11:00 AM - 1:56 PM

This seminar is in three parts.  The first addresses the corporate law principles that govern the standard of care for directors and officers.  Simply put, what is the nature of the underlying liability that we are seeking to insure?  After this, the ...

Ethics for Insurance Professionals

12:00 PM - 2:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

The Law of Insurance Contracts and the ‘Rules’ of Policy Interpretation

12:00 PM - 2:47 PM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

Gigs and Side Hustles - The Insurance Issues

3:00 PM - 5:05 PM

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

5:00 PM - 7:16 PM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Personal Lines Issues That Keep You Up at Night

9:00 AM - 10:56 AM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Hot Topics In Personal Lines

9:00 AM - 11:07 AM

This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis.  The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...

Risk, Risk Management and Insurance: Why Agents Are NOT Risk Managers

9:00 AM - 11:49 AM

“Risk” is not our enemy. In fact, risk is necessary for a society to survive and prosper. To prepare for the risks inherent in everything we do, we must understand the concept of risk, learn how to measure risk and be prepared to manage it. “Risk ...

Understanding the Insurance Industry: From Regulations to Operations

10:00 AM - 12:50 PM

Insurance is regulated at the state level, but this has not always been the case. Philosophical differences regarding antitrust and regulation in general have altered the course of insurance regulation twice in just the last 80 years.   Within ...

A Walk Around The Farm – Farm Liability Considerations

11:00 AM - 12:48 PM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

11:00 AM - 2:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Issues in Construction Bonds

11:00 AM - 1:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Why Insurance Doesn’t Cover the COVID-19 Pandemic

11:00 AM - 12:45 PM

Based on the presenter’s Amazon book by the same name, this session examines why P&C insurance doesn’t, didn’t, can’t, and never will cover pandemic-related business income insurance claims. This session explains how pandemics violate the fundamental ...

The Basics of Commercial Property Underwriting and Rating: COPE

12:00 PM - 2:49 PM

Today’s commercial property underwriters use the same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as “COPE underwriting.” There is ...

Valuation Considerations in the Commercial Property Form

12:00 PM - 1:59 PM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Contracts Agents Should Read

1:00 PM - 2:56 PM

Course Description: Most insurance agents are not attorneys, but there are certain contracts that our insureds enter into that we, as insurance ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

1:00 PM - 2:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

A Walk Around The Farm – Farm Property Considerations

2:00 PM - 3:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

2:00 PM - 3:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

The Basics of Contractual Risk Transfer, Additional Insureds and Certificates of Insurance

3:00 PM - 6:44 PM

Contractual risk transfer is a common risk management technique. The purpose is to push the responsibility for any injury or damage down to the party closest to and best able to control the operation or the outcome the person or entity doing the work. ...

How It’s Built, How It’s Used, Will It Survive: Elements of Property Underwriting

Reasons Personal Lines are Broken (and What to Do About It)

The NEW AIAM 120 Customer Service Part II

9:00 AM - 10:51 AM

AIAM 120 examines the six things each of clients want from their insurance agency: To be greeted To feel valued To be asked what they want To be listened to To be helped To be invited back.  ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

9:00 AM - 11:56 AM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

E&O Exposures: Websites & Social Media

10:00 AM - 10:57 AM

This course is designed to educate insurance industry professionals on the Errors and Omissions exposures they face in various areas of public-facing marketing. This course will cover Standard of Care laws in all states and how special relationships ...

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

10:00 AM - 1:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

Why Does My HO Policy Hate My Riding Lawnmower? PL Gaps & Exclusions

11:00 AM - 12:42 PM

When it comes to ISO homeowners or personal auto policies, many contain gaps or exclusions clients may not even be aware of—until it’s too late. This two-hour class examines everyday issues such as recreational vehicles, who is an insured, and ...

Workers Compensation - Things You Always Wanted to Ask But Didn't Know Who to Ask!

12:00 PM - 3:44 PM

  Stuart Powell discusses Worker's Compensation Advanced Topics including extra-territoriality and reciprocity, Federal workers compensation and liability programs, the Alternate Insured Endorsement-its use and misuse and contractor/subcontractor ...

E&O Risk Management: Agency E&O Exposures and Defenses

1:00 PM - 4:18 PM

Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...

The NEW AIAM 120 Customer Service Part I

3:00 PM - 4:51 PM

AIAM 120 examines the six things each of clients want from their insurance agency: To be greeted To feel valued To be asked what they want To be listened to To be helped To be invited back.  ...

E&O Risk Management: Understanding Risk Mitigation and E&O Claims

4:00 PM - 6:54 PM

Understanding Risk Mitigation and E&O Claims” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the ...

Hiring Projections for the Insurance Industry

4:00 PM - 4:56 PM

Prepare for the future of talent acquisition with our course on Hiring Projections in the Insurance Industry for 2025. Explore industry trends, workforce demographics, and emerging challenges to anticipate staffing needs and stay ahead of the ...

Certificates of Insurance: Embrace the Pain

CRIS Part 5 - Workers Compensation for Contractors

Agency Management Based E&O and Ethics - UPDATE

9:00 AM - 11:56 AM

PLEASE NOTE - THIS CLASS DOES NOT QUALIFY FOR ANY E&O PREMIUM DISCOUNTS!! Course Description: This is not your usual Ethics and E&O course.  Rather than focusing on what you're doing wrong, this program deals with structuring your ...

The NEW AIAM 320 Professional Relationships-Customer Loyalty

9:00 AM - 10:50 AM

The goal for every agent is to have loyal clients. This webinar discusses understanding your client, helping angry clients, how to effectively listen to your clients, and being memorable-in a good way. Outline Housekeeping ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

10:00 AM - 12:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

Insureds: Who, When and Why

10:00 AM - 12:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

To Simply Comply or Truly Excel Ethically

10:00 AM - 10:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

The NEW AIAM 210 Time Management

11:00 AM - 11:51 AM

We hear it every day, “I don’t have enough time to do this or that!" Why is that? Where did the time go? AIAM 210 examines how we spend our day and are we being as productive as we can. Outline Intro ...

Preparing for Contracts and Contractual Risk Transfer

12:00 PM - 2:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

Claims - Made Policies - The Most Dangerous Insurance Policies in Our Industry

1:00 PM - 1:56 PM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

1:00 PM - 3:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

The NEW AIAM 220 Organizational Workflow

1:00 PM - 1:52 PM

AIAM 220 examines how to get the work done more efficiently. The webinar topics include backlog and setting up workflows for each position in the agency. Outline Introduction Unauthorized Entities ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

2:00 PM - 3:56 PM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

An Insurance Horror Story - Hoarders

4:00 PM - 5:55 PM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

4:00 PM - 6:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Cyber, Drones, and Ride Hailing Exposures and Coverages

4:00 PM - 7:46 PM

Stuart Powell reviews Cyber Risk Management understanding vulnerabilities, techniques for exposures, ISO Commercial Policy and other related forms, recent cyber exposure trends and new cyber coverages. Followed by a discussion of unmanned aircraft ...

Certificates of Insurance: Embrace the Pain

5:00 PM - 5:59 PM

Certificates of insurance have become much more than a “snapshot” of insurance coverage.  They have become very complex forms with many requirements arising out of client contracts.  They have also become a source of E&O claims for insurance ...

Understanding Business Income Coverages

6:00 PM - 9:44 PM

Stuart Powell takes attendees through the basic concepts and theories underlying Business Income Coverage including a review of the main policy forms and many of the important endorsements.  Click here to register

Ethics in Insurance - Protecting the Client and the Agency

Captives: What Are They and How Do They Work?

9:00 AM - 10:01 AM

This course will examine captive insurance companies and how they function in the insurance marketplace. Discussion topics will include how captives are domiciled, why captives are formed, the different types of captives, what coverages captives ...

Homeowners Insurance Facts and Follies

9:00 AM - 12:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

The NEW AIAM 520 Agency Leadership

9:00 AM - 10:50 AM

Every successful agency has a great leader. This webinar examines the traits every successful leader needs to possess. Topics include communication, listening, and optimism. Outline Introduction ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

10:00 AM - 12:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

How COVID Rocked Insurance

10:00 AM - 11:55 AM

COVID has changed America! The insurance implications of COVID are varied and broad. Nearly every type of coverage has been affected by the virus. Most notably is Business Income, but other areas have been and are being pulled into the discussion. ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

10:00 AM - 12:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

The NEW AIAM 410 How Not To Get In Trouble With Your Mouth

11:00 AM - 12:53 PM

AIAM 420 looks into errors and omissions and how the agency can prepare for any claims. Topics include documentation, highlights of the ISO policy, checklists, and procedure manuals.   Outline Introduction ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

12:00 PM - 1:55 PM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

1:00 PM - 3:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Ethics - Creating a Winning Culture in the Agency

1:00 PM - 3:56 PM

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

2:00 PM - 3:54 PM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

2:00 PM - 5:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

3 Keys to Getting the Named Insured Correct

3:00 PM - 4:55 PM

Before any claim is paid, status as an insured must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is no, there is no need to go any further. If insured status does not exist, all your hard work is ...

The NEW AIAM 510 Politics

3:00 PM - 3:52 PM

AIAM 510 informs the attendee how to become politically involved through their state association. Outline Intro Special Interest Groups The Magic Numbers How an idea becomes ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

4:00 PM - 6:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Farm Property – Vital Endorsements For the Small or Hobby Farmer

4:00 PM - 5:56 PM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

9 Rules for Reading an Insurance Policy Based on the Law of Insurance Contracts

8:00 AM - 9:51 AM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

Insuring Coastal Exposures

9:00 AM - 11:56 AM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

Agency Coverage Standards: Putting the Pieces Together

10:00 AM - 11:56 AM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

10:00 AM - 1:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Flood Insurance: Beyond The Fundamentals

10:00 AM - 12:55 PM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

E&O Nightmares

10:00 AM - 11:58 AM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

The NEW AIAM 610 Ethics

11:00 AM - 12:54 PM

This webinar focuses on ethical behavior of the insurance agent. Topics include insurance as a public trust, when ethical decision making, and value based ethics. Outline Ethics Acronym ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

12:00 PM - 1:57 PM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

4 Key Personal & Commercial Lines Exposures Every Agent Must Understand

1:00 PM - 2:54 PM

We cover a lot of ground in this 2 hour session – five topics to be exact - but when we are through, you will be better able to explain some of the new exposures, policy issues, and available options. You will also be more at ease with these ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

1:00 PM - 4:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

The NEW AIAM 620 Changing Attitudes/Creating Opportunities

1:00 PM - 2:51 PM

We all deal with stress but the way you handle stress makes all the difference. This webinar examines the different ways stress is managed and how to keep a positive attitude while dealing with our clients and co-workers.   Outline ...

Business Income Made Easy

2:00 PM - 4:56 PM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

Could Your Ethics Be Stunting Your Growth?

2:00 PM - 2:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

Additional Insureds: Issues and Endorsements - aben

3:00 PM - 4:45 PM

Insureds are always signing contracts for leases, construction agreements, and other situations without talking to their agent about the impact of that contract on their insurance program. We’ll take a look at these issues and how they affect the ...

5 Contractor Coverage Concepts Every Agent Must Understand

4:00 PM - 6:09 PM

Contractor risks are unique. Agents must understand these unique risks, exposures, and coverages to properly manage their contractor clients. This session focuses on five of the most common contractor risk exposures: Contractual Risk Transfer ...

Premium Auditing – What Every Agent Must Know

8:00 AM - 9:52 AM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Commercial Property Claims, Coverages, and Consequences

9:00 AM - 11:56 AM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

Insight on Modern Day Cyber Exposures & Risk Mitigation

9:00 AM - 10:52 AM

Can your client survive a cyber-attack? Learn about the top two cyber claims (using real life examples), how coverage is triggered, and what to look for in a cyber policy. After this seminar, you will be able to effectively communicate why any ...

Workers' Compensation and the Law

9:00 AM - 11:56 AM

This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...

Condos & How to Insure Them

10:00 AM - 11:36 AM

Because the unit owner's coverage must dovetail seamlessly with the association's coverage, the same information is required for both parties regardless which person or entity is the agent's client. Every agent writing either a unit owner OR a ...

Flood Insurance 2.0

11:00 AM - 1:57 PM

Flooding remains one of the most costly and widespread risks in the U.S., making it critical for insurance professionals to fully understand the National Flood Insurance Program (NFIP). This course provides a comprehensive overview of the Flood ...

Blueprint for Success: Crafting Your Ownership Journey

12:00 PM - 3:36 PM

Dream of leading your own insurance agency? Whether you're a dedicated employee with aspirations of stepping up or a next-generation family member aiming to continue a legacy, this session is tailor-made for you. Explore the complexities and ...

How to Understand Commercial Property Underwriting & COPE

1:00 PM - 2:49 PM

Today's commercial property underwriters use the exact same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as "COPE underwriting." ...

Planning for Success: Strategies for Insurance Agency Growth in Today's Market

1:00 PM - 3:58 PM

The main reason an insurance agency fails is due to lack of planning. But planning isn't just the responsibility of agency owners - the entire agency should be involved. This course will examine how to implement the planning process and how to avoid ...

Additional Insureds - Misery Awaits!

3:00 PM - 4:56 PM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

ISO's 2022 Homeowners' Changes: Some Big, Some Small, But All Important

4:00 PM - 5:55 PM

Eleven years have passed since ISO promulgated major changes to the Homeowners' program. There have been several reactive changes during this period, but in 2022, ISO introduced a multistate/nationwide filing that results in several major changes to ...

Workers’ Compensation: 5 Mistakes Every Agent Makes

8:00 AM - 9:59 AM

Workers' compensation, as a coverage, is simple. A worker gets hurt, the work comp policy pays theoretically. That's the simple part. The more complicated areas of workers' compensation involve the state laws and legal doctrines applicable to ...

Flood Program Overview – NFIP Then and Now - 3 hrs

10:00 AM - 12:59 PM

*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...

Properly Calculating & Insuring the Business Income Exposure

10:00 AM - 12:03 PM

Business income (BI) is the most important property coverage available. Businesses exist to make money and without income, the business ceases to exist. BI ensures there is a flow of income until the business is once again operational. During this ...

Power of Prevention: Agency Risk Management Essentials of Management

10:00 AM - 1:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

10:00 AM - 10:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

AI Implications in the Insurance Industry

1:00 PM - 2:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

Rules for Developing the Correct Premium

1:00 PM - 2:59 PM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

An Hour of True Crime - Schoharie Limousine Accident

1:00 PM - 1:58 PM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Understanding the Importance of Ordinance or Law Coverage

8:00 AM - 9:46 AM

Insurance agents do a bad job of explaining the concept of "replacement cost." We tend to tell clients they will get new stuff for old junk and while that may be partially true, partial truths get you sued. One roadblock to replacement cost is ...

Builders Risk and Contractors Equipment

9:00 AM - 10:56 AM

This course will discuss Builder’s Risk and Contractors Equipment coverages. A comparison of the completed value form and reporting form Builders Risk, property covered and not covered, causes of loss and valuation issues are examined. The discussion ...

What's News Now!

9:00 AM - 10:08 AM

This seminar is a fast-paced review of current events, trends, and issues of interest to insurance producers. The session begins with a quick update on federal insurance-related developments and then turns to a review of two important national cases ...

Welcome to the Cyber Age -Insurance for Digital Assets and Cyber Incidents

9:00 AM - 10:47 AM

The media is littered with reports of data breaches, hacking, ransomware attacks, business email compromises, etc.  One cyber event can result in millions of dollars in damages from business interruption, data recovery, property damage, statutory ...

CGL & the Contractor: Traps & Tricks

10:00 AM - 12:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Why Certificates of Insurance...Just Why?

10:00 AM - 11:44 AM

Without using hyperbole, thousands of certificates of insurance (COIs) are issued every day; and, again without hyperbole, most of them are issued improperly. In fact, your agency may have issued an improper certificate as recently as this morning. ...

Agritourism Insurance and Risk Management

11:00 AM - 1:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

Surety Bonding Basics

12:00 PM - 12:59 PM

This course is designed to instruct an individual on the fundamentals of what surety bonds are and how they came to be, the key differences between surety bonding and commercial insurance, common types of bonds, underwriting considerations, and ...

Business Auto Claims That Cause Problems - UPDATE

1:00 PM - 2:56 PM

Course Description: UPDATED CLASS - When putting a commercial lines package together sometimes we don’t give the proper attention to the Business Auto Policy.  This policy is full of E&O potential!  This course is designed to shed light on the ...

Exploring Personal Auto Claims & Coverage Scenarios

1:00 PM - 4:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

To Be or Not to AirBnb - Sharing Exposures and Insurance

1:00 PM - 2:55 PM

This course addresses aspects of the emerging sharing economy’s use of personal autos and homes.  It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond.  There is also a brief ...

Those Kids and Their Cars - UPDATE

1:00 PM - 2:55 PM

Course Description: UPDATED CLASS One of the most pressing personal lines agents get is “What should I do with my kids?”  This question brings several answers to mind, but let’s stick to insurance.  This course deals with many subjects ...

Why Business Income is the MOST Important Property Coverage

1:00 PM - 2:50 PM

Business income is the most undersold property coverage – perhaps because it's the most misunderstood and scary – but businesses exist to make money and without income, the business ceases to exist. In reality, business income is quite simple once ...

Commercial Lines Claims That Cause Problems - UPDATE

2:00 PM - 4:57 PM

Have you ever found yourself baffled by an adjusters handling of a claim?  If not, you may be very new to our industry.  This course takes an in-depth look at some of the interesting claims in our business that have left a few agents shaking their ...

Covid-19 Litigation and Insurance Issues

3:00 PM - 3:58 PM

In early July 2020, the Insurance Journal reports, there was a decision from a trial court in Michigan rejecting a restaurant’s claim under a business interruption policy.  The court’s ruling finds no “property damage” as most BI policies define the ...

Indemnitees vs. Additional Insureds: What’s the Difference?

4:00 PM - 6:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Understanding Trucking & Motor Truck Insurance

4:00 PM - 6:01 PM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

To Simply Comply or Truly Excel Ethically

4:00 PM - 4:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

ISO's 2022 Homeowners' Changes: Some Big, Some Small, But All Important

8:00 AM - 9:55 AM

Eleven years have passed since ISO promulgated major changes to the Homeowners' program. There have been several reactive changes during this period, but in 2022, ISO introduced a multistate/nationwide filing that results in several major changes to ...

Premium Auditing – What Every Agent Must Know

10:00 AM - 11:52 AM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Insight on Modern Day Cyber Exposures & Risk Mitigation

11:00 AM - 12:52 PM

Can your client survive a cyber-attack? Learn about the top two cyber claims (using real life examples), how coverage is triggered, and what to look for in a cyber policy. After this seminar, you will be able to effectively communicate why any ...

Condos & How to Insure Them

1:00 PM - 2:36 PM

Because the unit owner's coverage must dovetail seamlessly with the association's coverage, the same information is required for both parties regardless which person or entity is the agent's client. Every agent writing either a unit owner OR a ...

Workers' Compensation and the Law

1:00 PM - 3:56 PM

This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...

Blueprint for Success: Crafting Your Ownership Journey

2:00 PM - 5:36 PM

Dream of leading your own insurance agency? Whether you're a dedicated employee with aspirations of stepping up or a next-generation family member aiming to continue a legacy, this session is tailor-made for you. Explore the complexities and ...

How to Understand Commercial Property Underwriting & COPE

4:00 PM - 5:49 PM

Today's commercial property underwriters use the exact same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as "COPE underwriting." ...

Certificates, Contractors, and You: Fights, Coverage Issues, Best Practices

5 Contractor Coverage Concepts Every Agent Must Understand

8:00 AM - 10:09 AM

Contractor risks are unique. Agents must understand these unique risks, exposures, and coverages to properly manage their contractor clients. This session focuses on five of the most common contractor risk exposures: Contractual Risk Transfer ...

Additional Insureds - Misery Awaits!

9:00 AM - 10:56 AM

This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them.  Click here to ...

Additional Insureds: Issues and Endorsements - aben

9:00 AM - 10:45 AM

Insureds are always signing contracts for leases, construction agreements, and other situations without talking to their agent about the impact of that contract on their insurance program. We’ll take a look at these issues and how they affect the ...

9 Rules for Reading an Insurance Policy Based on the Law of Insurance Contracts

10:00 AM - 11:51 AM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

10:00 AM - 11:08 AM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

Commercial Property Claims, Coverages, and Consequences

11:00 AM - 1:56 PM

This course will examine how the Commercial Property policy responds to a claim using real-life claims scenarios. We will also review "what went wrong" in some situations and how to be sure your insureds are properly covered.  Click here to register

You Gotta Be Kidding Me! Strange but True Claims

11:00 AM - 1:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

1:00 PM - 4:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Flood Insurance 2.0

1:00 PM - 3:57 PM

Flooding remains one of the most costly and widespread risks in the U.S., making it critical for insurance professionals to fully understand the National Flood Insurance Program (NFIP). This course provides a comprehensive overview of the Flood ...

Insuring Coastal Exposures

1:00 PM - 3:56 PM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

The NEW AIAM 610 Ethics

1:00 PM - 2:54 PM

This webinar focuses on ethical behavior of the insurance agent. Topics include insurance as a public trust, when ethical decision making, and value based ethics. Outline Ethics Acronym ...

Planning for Success: Strategies for Insurance Agency Growth in Today's Market

3:00 PM - 5:58 PM

The main reason an insurance agency fails is due to lack of planning. But planning isn't just the responsibility of agency owners - the entire agency should be involved. This course will examine how to implement the planning process and how to avoid ...

The NEW AIAM 620 Changing Attitudes/Creating Opportunities

3:00 PM - 4:51 PM

We all deal with stress but the way you handle stress makes all the difference. This webinar examines the different ways stress is managed and how to keep a positive attitude while dealing with our clients and co-workers.   Outline ...

4 Key Personal & Commercial Lines Exposures Every Agent Must Understand

4:00 PM - 5:54 PM

We cover a lot of ground in this 2 hour session – five topics to be exact - but when we are through, you will be better able to explain some of the new exposures, policy issues, and available options. You will also be more at ease with these ...

Could Your Ethics Be Stunting Your Growth?

4:00 PM - 4:54 PM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

4:00 PM - 7:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Business Income Made Easy

8:00 AM - 10:56 AM

Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...

AI Implications in the Insurance Industry

9:00 AM - 10:08 AM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

Ethics - Creating a Winning Culture in the Agency

9:00 AM - 11:56 AM

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture ...

The NEW AIAM 510 Politics

9:00 AM - 9:52 AM

AIAM 510 informs the attendee how to become politically involved through their state association. Outline Intro Special Interest Groups The Magic Numbers How an idea becomes ...

The NEW AIAM 520 Agency Leadership

11:00 AM - 12:50 PM

Every successful agency has a great leader. This webinar examines the traits every successful leader needs to possess. Topics include communication, listening, and optimism. Outline Introduction ...

3 Keys to Getting the Named Insured Correct

12:00 PM - 1:55 PM

Before any claim is paid, status as an insured must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is no, there is no need to go any further. If insured status does not exist, all your hard work is ...

Agency Coverage Standards: Putting the Pieces Together

12:00 PM - 1:56 PM

This course will discuss the need for agencies to set Agency Coverage Standards in order to provide better coverage for their clients and provide some E&O protection for the agency.  Click here to register

How COVID Rocked Insurance

12:00 PM - 1:55 PM

COVID has changed America! The insurance implications of COVID are varied and broad. Nearly every type of coverage has been affected by the virus. Most notably is Business Income, but other areas have been and are being pulled into the discussion. ...

Captives: What Are They and How Do They Work?

1:00 PM - 2:01 PM

This course will examine captive insurance companies and how they function in the insurance marketplace. Discussion topics will include how captives are domiciled, why captives are formed, the different types of captives, what coverages captives ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

1:00 PM - 3:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

1:00 PM - 3:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Homeowners Insurance Facts and Follies

1:00 PM - 4:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

The NEW AIAM 410 How Not To Get In Trouble With Your Mouth

1:00 PM - 2:53 PM

AIAM 420 looks into errors and omissions and how the agency can prepare for any claims. Topics include documentation, highlights of the ISO policy, checklists, and procedure manuals.   Outline Introduction ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

2:00 PM - 2:57 PM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

Steering the Business Auto Policy – Covered Autos and Who is an Insured

2:00 PM - 3:57 PM

There are three(3) big questions in determining liability coverage under the Business Auto Policy? 1: Is the auto a covered auto? 2: Is the person or entity involved an insured? 3: Do any exclusions/limitations apply? This seminar will examine ...

E&O Nightmares

2:00 PM - 3:58 PM

This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

4:00 PM - 6:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

4:00 PM - 7:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

Certificates of Insurance: Embrace the Pain

Eroding: The Personal Lines Implosion and What Happens Next

An Insurance Horror Story - Hoarders

8:00 AM - 9:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

Certificates of Insurance: Embrace the Pain

9:00 AM - 9:59 AM

Certificates of insurance have become much more than a “snapshot” of insurance coverage.  They have become very complex forms with many requirements arising out of client contracts.  They have also become a source of E&O claims for insurance ...

Claims - Made Policies - The Most Dangerous Insurance Policies in Our Industry

9:00 AM - 9:56 AM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

Are You Smarter than an Underwriter? 7 Simple Underwriting Questions No One Asks

10:00 AM - 11:56 AM

Let's be clear & this is only a SMALL sampling of simple underwriting and exposure questions agents and underwriters fail to ask! There are dozens more simple, common-sense questions that are often skipped - why remains a mystery. In this session ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

10:00 AM - 12:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

Farm Property – Vital Endorsements For the Small or Hobby Farmer

10:00 AM - 11:56 AM

Property and liability forms available for the agribusiness client are risk finance tools, typically developed for the ‘average’ risk in this industry. As insurance professionals, we understand that very few of the clients with whom we work are ...

The NEW AIAM 320 Professional Relationships-Customer Loyalty

11:00 AM - 12:50 PM

The goal for every agent is to have loyal clients. This webinar discusses understanding your client, helping angry clients, how to effectively listen to your clients, and being memorable-in a good way. Outline Housekeeping ...

Insureds: Who, When and Why

12:00 PM - 2:00 PM

Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...

To Simply Comply or Truly Excel Ethically

12:00 PM - 12:57 PM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Understanding Business Income Coverages

12:00 PM - 3:44 PM

Stuart Powell takes attendees through the basic concepts and theories underlying Business Income Coverage including a review of the main policy forms and many of the important endorsements.  Click here to register

Agency Management Based E&O and Ethics - UPDATE

1:00 PM - 3:56 PM

PLEASE NOTE - THIS CLASS DOES NOT QUALIFY FOR ANY E&O PREMIUM DISCOUNTS!! Course Description: This is not your usual Ethics and E&O course.  Rather than focusing on what you're doing wrong, this program deals with structuring your ...

COVERAGE ESSENTIALS: Avoiding E&O in the Personal Auto Policy and Personal Umbrella

1:00 PM - 3:58 PM

Private Passenger Auto (PPA) is the largest line of insurance within the U.S. property and casualty insurance industry. This is likely due to the statutory requirement to carry specified minimum amount of liability coverage coupled with the fact that ...

The NEW AIAM 210 Time Management

1:00 PM - 1:51 PM

We hear it every day, “I don’t have enough time to do this or that!" Why is that? Where did the time go? AIAM 210 examines how we spend our day and are we being as productive as we can. Outline Intro ...

Farm Property Coverage for the Small or Hobby Farmer – An Overview

2:00 PM - 3:55 PM

U.S. agriculture and rural life underwent a tremendous transformation in the 20th century. Up to and including the early 20th century, agriculture was incredibly labor intensive. It took place on many small, diversified farms in rural areas and its ...

Preparing for Contracts and Contractual Risk Transfer

2:00 PM - 4:05 PM

Contractual risk transfer is an important method for managing risk. Proper contractual risk transfer effectively transfers the risk of loss and the cost associated with such risk to the party closest to and best able to control the loss. Additionally, ...

The NEW AIAM 220 Organizational Workflow

3:00 PM - 3:52 PM

AIAM 220 examines how to get the work done more efficiently. The webinar topics include backlog and setting up workflows for each position in the agency. Outline Introduction Unauthorized Entities ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

4:00 PM - 6:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

Farm Property In Depth – Dwelling, Private Structures and Household Personal Property

4:00 PM - 5:54 PM

According to a 2023 U.S. Department of Agriculture (USDA) study, average farm size in the U.S. is 464 acres. The vast majority of these farms are owned and controlled by individuals and families. As such, farm insurance needs are more consistently ...

Cyber, Drones, and Ride Hailing Exposures and Coverages

6:00 PM - 9:46 PM

Stuart Powell reviews Cyber Risk Management understanding vulnerabilities, techniques for exposures, ISO Commercial Policy and other related forms, recent cyber exposure trends and new cyber coverages. Followed by a discussion of unmanned aircraft ...

The NEW AIAM 120 Customer Service Part I

9:00 AM - 10:51 AM

AIAM 120 examines the six things each of clients want from their insurance agency: To be greeted To feel valued To be asked what they want To be listened to To be helped To be invited back.  ...

E&O Risk Management: Understanding Risk Mitigation and E&O Claims

10:00 AM - 12:54 PM

Understanding Risk Mitigation and E&O Claims” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the ...

The NEW AIAM 120 Customer Service Part II

11:00 AM - 12:51 PM

AIAM 120 examines the six things each of clients want from their insurance agency: To be greeted To feel valued To be asked what they want To be listened to To be helped To be invited back.  ...

Understanding Surplus Lines - The Weird, Whacky and Just Plain Strange

12:00 PM - 2:56 PM

This course will review and discuss some of the common principles, definitions and concepts regarding surplus lines insurance.  Click here to register

Understanding and Avoiding E&O Claims in an Independent Insurance Agency

1:00 PM - 4:10 PM

This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...

Why Does My HO Policy Hate My Riding Lawnmower? PL Gaps & Exclusions

1:00 PM - 2:42 PM

When it comes to ISO homeowners or personal auto policies, many contain gaps or exclusions clients may not even be aware of—until it’s too late. This two-hour class examines everyday issues such as recreational vehicles, who is an insured, and ...

E&O Exposures: Websites & Social Media

2:00 PM - 2:57 PM

This course is designed to educate insurance industry professionals on the Errors and Omissions exposures they face in various areas of public-facing marketing. This course will cover Standard of Care laws in all states and how special relationships ...

Workers Compensation - Things You Always Wanted to Ask But Didn't Know Who to Ask!

2:00 PM - 5:44 PM

  Stuart Powell discusses Worker's Compensation Advanced Topics including extra-territoriality and reciprocity, Federal workers compensation and liability programs, the Alternate Insured Endorsement-its use and misuse and contractor/subcontractor ...

E&O Risk Management: Agency E&O Exposures and Defenses

4:00 PM - 7:18 PM

Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...

Workers’ Compensation: 5 Mistakes Every Agent Makes

10:00 AM - 11:59 AM

Workers' compensation, as a coverage, is simple. A worker gets hurt, the work comp policy pays theoretically. That's the simple part. The more complicated areas of workers' compensation involve the state laws and legal doctrines applicable to ...

An Hour of True Crime - Schoharie Limousine Accident

11:00 AM - 11:58 AM

This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...

Flood Program Overview – NFIP Then and Now - 3 hrs

1:00 PM - 3:59 PM

*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...

Properly Calculating & Insuring the Business Income Exposure

1:00 PM - 3:03 PM

Business income (BI) is the most important property coverage available. Businesses exist to make money and without income, the business ceases to exist. BI ensures there is a flow of income until the business is once again operational. During this ...

Rules for Developing the Correct Premium

4:00 PM - 5:59 PM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Stinkin Rich, Insurance Poor: P&C Coverage Challenges for High-Net-Worth Individuals

Understanding Trucking & Motor Truck Insurance

8:00 AM - 10:01 AM

Trucking coverage and Motor Carrier coverage are very similar, but each is designed for different types of risks and somewhat different operations. This session focuses on the similarities of these coverage forms as well as the differences between ...

Business Auto Claims That Cause Problems - UPDATE

9:00 AM - 10:56 AM

Course Description: UPDATED CLASS - When putting a commercial lines package together sometimes we don’t give the proper attention to the Business Auto Policy.  This policy is full of E&O potential!  This course is designed to shed light on the ...

Indemnitees vs. Additional Insureds: What’s the Difference?

10:00 AM - 12:59 PM

Many commercial clients sign contracts which contain both indemnity agreements and additional insured requirements.  Though these provisions are contained in the same contract, they serve different purposes.  The purpose of this course is to discuss ...

Understanding the Importance of Ordinance or Law Coverage

10:00 AM - 11:46 AM

Insurance agents do a bad job of explaining the concept of "replacement cost." We tend to tell clients they will get new stuff for old junk and while that may be partially true, partial truths get you sued. One roadblock to replacement cost is ...

What's News Now!

11:00 AM - 12:08 PM

This seminar is a fast-paced review of current events, trends, and issues of interest to insurance producers. The session begins with a quick update on federal insurance-related developments and then turns to a review of two important national cases ...

Welcome to the Cyber Age -Insurance for Digital Assets and Cyber Incidents

11:00 AM - 12:47 PM

The media is littered with reports of data breaches, hacking, ransomware attacks, business email compromises, etc.  One cyber event can result in millions of dollars in damages from business interruption, data recovery, property damage, statutory ...

Builders Risk and Contractors Equipment

1:00 PM - 2:56 PM

This course will discuss Builder’s Risk and Contractors Equipment coverages. A comparison of the completed value form and reporting form Builders Risk, property covered and not covered, causes of loss and valuation issues are examined. The discussion ...

CGL & the Contractor: Traps & Tricks

1:00 PM - 3:58 PM

This course deals with the ISO CGL as it applies to contractors. Included in the discussion will be a discussion of the insurance and non-insurance remedies for the coverage gaps. Emphasis will be on increased awareness, loss reduction, and increased ...

Why Certificates of Insurance...Just Why?

1:00 PM - 2:44 PM

Without using hyperbole, thousands of certificates of insurance (COIs) are issued every day; and, again without hyperbole, most of them are issued improperly. In fact, your agency may have issued an improper certificate as recently as this morning. ...

Valuation Considerations in the Commercial Property Form

2:00 PM - 3:59 PM

There are many different ways that commercial property can be valued under the Building and Personal Property Coverage form. While Actual Cash Value and Replacement Cost are the most common, they may not always be the best choice for the insured. This ...

Exploring Personal Auto Claims & Coverage Scenarios

4:00 PM - 7:00 PM

This course consists of 18 personal auto claims and coverage scenarios. Using the ISO PP 00 01 09 18 Personal Auto Policy, students will review the policy provisions to determine if the loss or situation is covered. There will also be a discussion of ...

Why Business Income is the MOST Important Property Coverage

4:00 PM - 5:50 PM

Business income is the most undersold property coverage – perhaps because it's the most misunderstood and scary – but businesses exist to make money and without income, the business ceases to exist. In reality, business income is quite simple once ...

Contracts Agents Should Read

9:00 AM - 10:56 AM

Course Description: Most insurance agents are not attorneys, but there are certain contracts that our insureds enter into that we, as insurance ...

The Basics of Contractual Risk Transfer, Additional Insureds and Certificates of Insurance

9:00 AM - 12:44 PM

Contractual risk transfer is a common risk management technique. The purpose is to push the responsibility for any injury or damage down to the party closest to and best able to control the operation or the outcome the person or entity doing the work. ...

Hiring Projections for the Insurance Industry

10:00 AM - 10:56 AM

Prepare for the future of talent acquisition with our course on Hiring Projections in the Insurance Industry for 2025. Explore industry trends, workforce demographics, and emerging challenges to anticipate staffing needs and stay ahead of the ...

Six Interesting (and Recent Cases) - And Why They Matter To The Industry

11:00 AM - 12:00 PM

This one-hour seminar is a fast-paced review of current cases (all six being decided in the 2020’s) that impact producers.  In each instance, the factual background of the case, the relevant issue, and the court’s decision are discussed.  Following ...

Hot Topics In Personal Lines

11:00 AM - 1:07 PM

This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis.  The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...

Risk, Risk Management and Insurance: Why Agents Are NOT Risk Managers

12:00 PM - 2:49 PM

“Risk” is not our enemy. In fact, risk is necessary for a society to survive and prosper. To prepare for the risks inherent in everything we do, we must understand the concept of risk, learn how to measure risk and be prepared to manage it. “Risk ...

Personal Lines Issues That Keep You Up at Night

1:00 PM - 2:56 PM

Course Description: Insurance is always easy…until the claim arrives. Then we start second guessing ourselves and hope, if not pray that all the right coverages are correct.  This course will take a detailed look at some of the more common ...

Studies in Ethics - A Hippocratic Oath for Insurance Professionals

1:00 PM - 4:07 PM

Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession.  Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice.  Dr. Robert ...

Issues in Construction Bonds

1:00 PM - 3:48 PM

  This seminar is a wide-ranging examination of insurance related issues connected to bonding in the construction industry.  The approach of the seminar is to educate insurance professionals first and foremost about the various legal relationships ...

Why Insurance Doesn’t Cover the COVID-19 Pandemic

1:00 PM - 2:45 PM

Based on the presenter’s Amazon book by the same name, this session examines why P&C insurance doesn’t, didn’t, can’t, and never will cover pandemic-related business income insurance claims. This session explains how pandemics violate the fundamental ...

Understanding the Insurance Industry: From Regulations to Operations

1:00 PM - 3:50 PM

Insurance is regulated at the state level, but this has not always been the case. Philosophical differences regarding antitrust and regulation in general have altered the course of insurance regulation twice in just the last 80 years.   Within ...

A Walk Around The Farm – Farm Liability Considerations

2:00 PM - 3:48 PM

This presentation will concentrate on the ISO Farm Liability Coverage Form and select endorsements with a goal of familiarizing the participant with the structure and coverage intent of this program.  Click here to register

Flood Insurance: Beyond The Fundamentals

2:00 PM - 4:55 PM

For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays ...

The Basics of Commercial Property Underwriting and Rating: COPE

3:00 PM - 5:49 PM

Today’s commercial property underwriters use the same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as “COPE underwriting.” There is ...

A Walk Around The Farm – Farm Property Considerations

5:00 PM - 6:45 PM

This presentation will concentrate on often-used ISO Farm Property Coverage Forms with a goal of familiarizing the participant with the structure and coverage intent of the farm property program.  Even though many carriers do not use ISO forms in ...

Gigs and Side Hustles - The Insurance Issues

9:00 AM - 11:05 AM

This seminar is a fast-paced look at the personal and commercial lines insurance issues that have been created in the gig economy. The first section of the seminar looks at standard definitions and characteristics of the sharing and the gig economy, ...

The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

9:00 AM - 11:16 AM

"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...

Cybersecurity Risk and Insurance Are...

11:00 AM - 11:58 AM

This hour of continuing education is focused on describing the current state of the underlying risk in the cybersecurity world and the insurance implications for producers and their clients. The first of the four seminar parts details how many ...

The Basics of Property Values and Coinsurance Conditions

12:00 PM - 3:00 PM

Replacement cost ain’t always replacement cost. Yes, I know that is poor English – but the point is, replacement cost isn’t as simple as new stuff for old junk. There are many caveats and limitations to full replacement cost (if there is such a ...

Directors and Officers Liability Insurance

1:00 PM - 3:56 PM

This seminar is in three parts.  The first addresses the corporate law principles that govern the standard of care for directors and officers.  Simply put, what is the nature of the underlying liability that we are seeking to insure?  After this, the ...

Ethics for Insurance Professionals

2:00 PM - 4:05 PM

This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent.   Click here to register

Power of Prevention: Agency Risk Management Essentials of Management

2:00 PM - 5:00 PM

This three-hour class Essentials of Management specifically targets management's responsibilities for reducing E&O exposure in the agency. Agency employees involved in sales and service are on the front lines when it comes to reducing E&O exposure. ...

The Law of Insurance Contracts and the ‘Rules’ of Policy Interpretation

3:00 PM - 5:47 PM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

Covid-19 Litigation and Insurance Issues

9:00 AM - 9:58 AM

In early July 2020, the Insurance Journal reports, there was a decision from a trial court in Michigan rejecting a restaurant’s claim under a business interruption policy.  The court’s ruling finds no “property damage” as most BI policies define the ...

To Be or Not to AirBnb - Sharing Exposures and Insurance

9:00 AM - 10:55 AM

This course addresses aspects of the emerging sharing economy’s use of personal autos and homes.  It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond.  There is also a brief ...

Those Kids and Their Cars - UPDATE

9:00 AM - 10:55 AM

Course Description: UPDATED CLASS One of the most pressing personal lines agents get is “What should I do with my kids?”  This question brings several answers to mind, but let’s stick to insurance.  This course deals with many subjects ...

Commercial Lines Claims That Cause Problems - UPDATE

10:00 AM - 12:57 PM

Have you ever found yourself baffled by an adjusters handling of a claim?  If not, you may be very new to our industry.  This course takes an in-depth look at some of the interesting claims in our business that have left a few agents shaking their ...

To Simply Comply or Truly Excel Ethically

10:00 AM - 10:57 AM

This course will address why corporate ethics can't and shouldn't be reduced to simple compliance. Participants will be encouraged to consider a framework focused on behavior and virtues that can lead to excelling ethically and an even greater success ...

Agritourism Insurance and Risk Management

1:00 PM - 3:04 PM

This two hour class is designed to be an introduction to the risk management and insurance issues related to agritourism and agritainment.  Those terms, as the introduction notes, are used interchangeably but share common characteristics: the use of a ...

Surety Bonding Basics

2:00 PM - 2:59 PM

This course is designed to instruct an individual on the fundamentals of what surety bonds are and how they came to be, the key differences between surety bonding and commercial insurance, common types of bonds, underwriting considerations, and ...

Securing the Future: Insurance in an Era of Increased Natural Disasters

2:00 PM - 4:01 PM

Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...

Rules for Developing the Correct Premium

8:00 AM - 9:59 AM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Workers’ Compensation: 5 Mistakes Every Agent Makes

1:00 PM - 2:59 PM

Workers' compensation, as a coverage, is simple. A worker gets hurt, the work comp policy pays theoretically. That's the simple part. The more complicated areas of workers' compensation involve the state laws and legal doctrines applicable to ...

Flood Program Overview – NFIP Then and Now - 3 hrs

4:00 PM - 6:59 PM

*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...

Properly Calculating & Insuring the Business Income Exposure

4:00 PM - 6:03 PM

Business income (BI) is the most important property coverage available. Businesses exist to make money and without income, the business ceases to exist. BI ensures there is a flow of income until the business is once again operational. During this ...

Commercial Property: Claims, Coverages, Consequences

Bad Machines, Evil People: The Latest in Cyber

How to Understand Commercial Property Underwriting & COPE

8:00 AM - 9:49 AM

Today's commercial property underwriters use the exact same information their predecessors used nearly 400 years ago: Construction Occupancy Protection Exposure Combined, these four elements are known as "COPE underwriting." ...

Workers' Compensation and the Law

9:00 AM - 11:56 AM

This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...

ISO's 2022 Homeowners' Changes: Some Big, Some Small, But All Important

10:00 AM - 11:55 AM

Eleven years have passed since ISO promulgated major changes to the Homeowners' program. There have been several reactive changes during this period, but in 2022, ISO introduced a multistate/nationwide filing that results in several major changes to ...

Insight on Modern Day Cyber Exposures & Risk Mitigation

1:00 PM - 2:52 PM

Can your client survive a cyber-attack? Learn about the top two cyber claims (using real life examples), how coverage is triggered, and what to look for in a cyber policy. After this seminar, you will be able to effectively communicate why any ...

Premium Auditing – What Every Agent Must Know

1:00 PM - 2:52 PM

Insurance premiums are based upon certain exposures which cannot be definitively known at policy inception, only estimated. Since the basis of premium is only estimated, the insurer may not be paid the correct premium for the insured exposure. To ...

Condos & How to Insure Them

4:00 PM - 5:36 PM

Because the unit owner's coverage must dovetail seamlessly with the association's coverage, the same information is required for both parties regardless which person or entity is the agent's client. Every agent writing either a unit owner OR a ...

Blueprint for Success: Crafting Your Ownership Journey

4:00 PM - 7:36 PM

Dream of leading your own insurance agency? Whether you're a dedicated employee with aspirations of stepping up or a next-generation family member aiming to continue a legacy, this session is tailor-made for you. Explore the complexities and ...

4 Key Personal & Commercial Lines Exposures Every Agent Must Understand

8:00 AM - 9:54 AM

We cover a lot of ground in this 2 hour session – five topics to be exact - but when we are through, you will be better able to explain some of the new exposures, policy issues, and available options. You will also be more at ease with these ...

Insuring Coastal Exposures

9:00 AM - 11:56 AM

Coastal exposures present unique challenges for insurance agents and carriers. This course will review some of those challenges in homeowners insurance, commercial property insurance, condominium coverages, business income, flood, and wind. Also ...

The NEW AIAM 620 Changing Attitudes/Creating Opportunities

9:00 AM - 10:51 AM

We all deal with stress but the way you handle stress makes all the difference. This webinar examines the different ways stress is managed and how to keep a positive attitude while dealing with our clients and co-workers.   Outline ...

5 Contractor Coverage Concepts Every Agent Must Understand

10:00 AM - 12:09 PM

Contractor risks are unique. Agents must understand these unique risks, exposures, and coverages to properly manage their contractor clients. This session focuses on five of the most common contractor risk exposures: Contractual Risk Transfer ...

Could Your Ethics Be Stunting Your Growth?

10:00 AM - 10:54 AM

Dwindling trust in institutions is more than a warning—it's a call to action. As the Edelman Foundation Trust Index reveals, there's a critical need to reassess our leadership ethics and paradigms. This session invites you to challenge the ...

COVERAGE ESSENTIALS: Policy Analysis – Reading, Interpreting and Understanding Insurance Contracts

10:00 AM - 1:02 PM

This course qualifies for the 3 hr Swiss Re premium discounts! Agents completing this course will be provided with an overview of contract law relating to insurance policy language and the understanding and interpretation of policy language. ...

Additional Insureds: Issues and Endorsements - aben

11:00 AM - 12:45 PM

Insureds are always signing contracts for leases, construction agreements, and other situations without talking to their agent about the impact of that contract on their insurance program. We’ll take a look at these issues and how they affect the ...

9 Rules for Reading an Insurance Policy Based on the Law of Insurance Contracts

12:00 PM - 1:51 PM

Insurance policies are subject to the standard law of contracts; but beyond simple contract law, insurance contracts are bound by unique provisions and requirements specific to insurance. An understanding of these unique legal characteristics is ...

From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership

2:00 PM - 3:08 PM

In the complex and dynamic world of insurance, ethical leadership is crucial for fostering trust and ensuring long-term success. From the Playground to the Boardroom: Foundations of Empowering Trust and Ethical Leadership is designed to equip ...

The NEW AIAM 610 Ethics

3:00 PM - 4:54 PM

This webinar focuses on ethical behavior of the insurance agent. Topics include insurance as a public trust, when ethical decision making, and value based ethics. Outline Ethics Acronym ...

COVERAGE ESSENTIALS: Coverage B - Personal & Advertising Injury Under the Commercial General Liability Policy

4:00 PM - 7:05 PM

This course covers the policy language, exclusions and typical claims scenarios seen under the commercial general liability policy Coverage B - Personal & Advertising Injury. The course also covers some errors and omissions that agents can avoid.  ...

Why Are You Here?! Insurance Issues with the People and Stuff in Your House

Captives: What Are They and How Do They Work?

9:00 AM - 10:01 AM

This course will examine captive insurance companies and how they function in the insurance marketplace. Discussion topics will include how captives are domiciled, why captives are formed, the different types of captives, what coverages captives ...

Homeowners Insurance Facts and Follies

9:00 AM - 12:01 PM

How much do we really know about the coverages provides by the standard ISO Homeowners policy? This course will look at a wide variety of scenarios faced by the typical homeowner and discuss how, if at all, the Homeowners policy would respond. Topics ...

Legacy Blueprint: Crafting Tomorrow's Agency Today

10:00 AM - 1:54 PM

In an industry where evolution is as certain as change, passing the baton from one generation to the next should be seamless and strategic. Dive deep into the intricacies of agency perpetuation planning at this must-attend session. We'll not only ...

Proactive Workplace Violence Response: Mitigating Risks for Your Clients

10:00 AM - 10:57 AM

In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...

The NEW AIAM 510 Politics

11:00 AM - 11:52 AM

AIAM 510 informs the attendee how to become politically involved through their state association. Outline Intro Special Interest Groups The Magic Numbers How an idea becomes ...

AI Implications in the Insurance Industry

1:00 PM - 2:08 PM

This seminar begins with a “big picture” look at Artificial Intelligence.  Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...

COVERAGE ESSENTIALS: Homeowners Part 1 – Policy Definitions, Liability Coverage and Policy Conditions

1:00 PM - 3:57 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. This session focuses specifically on the liability coverage provided under the policy as well as eligibility, definitions, and policy conditions. The ...

Ethics - Creating a Winning Culture in the Agency

1:00 PM - 3:56 PM

Every organization has a culture, whether you realize it or not.  The question then becomes, does your team recognize, understand, and support a developed culture.  We will discuss the approaches to ethical decision making and how agency culture ...

The NEW AIAM 520 Agency Leadership

1:00 PM - 2:50 PM

Every successful agency has a great leader. This webinar examines the traits every successful leader needs to possess. Topics include communication, listening, and optimism. Outline Introduction ...

How COVID Rocked Insurance

2:00 PM - 3:55 PM

COVID has changed America! The insurance implications of COVID are varied and broad. Nearly every type of coverage has been affected by the virus. Most notably is Business Income, but other areas have been and are being pulled into the discussion. ...

3 Keys to Getting the Named Insured Correct

3:00 PM - 4:55 PM

Before any claim is paid, status as an insured must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is no, there is no need to go any further. If insured status does not exist, all your hard work is ...

The NEW AIAM 410 How Not To Get In Trouble With Your Mouth

3:00 PM - 4:53 PM

AIAM 420 looks into errors and omissions and how the agency can prepare for any claims. Topics include documentation, highlights of the ISO policy, checklists, and procedure manuals.   Outline Introduction ...

You Gotta Be Kidding Me! Strange but True Claims

3:00 PM - 5:00 PM

After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...

COVERAGE ESSENTIALS: Business Income: More Important and Much Simpler Than Agents Believe

4:00 PM - 6:59 PM

Few insurance products provoke as much fear or visceral reactions as business income protection (a.k.a. time element coverage). Without being overly convincing, business income concepts are actually simple to understand and explain. The reason such ...

COVERAGE ESSENTIALS: Homeowners Part II - Property Coverages

4:00 PM - 6:59 PM

This class is one of a two-class series that explores coverage provided under the Homeowners Policy. In this session focuses specifically on the property coverage provided under the policy. The material is based on ISO's Homeowners 3 - Special Form HO ...

Certificates of Insurance: Embrace the Pain

Agency Management Based E&O and Ethics - UPDATE

9:00 AM - 11:56 AM

PLEASE NOTE - THIS CLASS DOES NOT QUALIFY FOR ANY E&O PREMIUM DISCOUNTS!! Course Description: This is not your usual Ethics and E&O course.  Rather than focusing on what you're doing wrong, this program deals with structuring your ...

The NEW AIAM 220 Organizational Workflow

9:00 AM - 9:52 AM

AIAM 220 examines how to get the work done more efficiently. The webinar topics include backlog and setting up workflows for each position in the agency. Outline Introduction Unauthorized Entities ...

COVERAGE ESSENTIALS: Certificates of Insurance and Evidences of Commercial Property Insurance: COIs and ECPIs

10:00 AM - 12:59 PM

Certificates of Insurance (COIs) and Evidences of Commercial Property Insurance (ECPIs) are intended to be nothing more than proof that certain types of insurance coverages exist. In theoretical terms, COIs and ECPIs do nothing to alter or even ...

An Insurance Horror Story - Hoarders

10:00 AM - 11:55 AM

This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...

Certificates of Insurance: Embrace the Pain

11:00 AM - 11:59 AM

Certificates of insurance have become much more than a “snapshot” of insurance coverage.  They have become very complex forms with many requirements arising out of client contracts.  They have also become a source of E&O claims for insurance ...

Cyber, Drones, and Ride Hailing Exposures and Coverages

12:00 PM - 3:46 PM

Stuart Powell reviews Cyber Risk Management understanding vulnerabilities, techniques for exposures, ISO Commercial Policy and other related forms, recent cyber exposure trends and new cyber coverages. Followed by a discussion of unmanned aircraft ...

Claims - Made Policies - The Most Dangerous Insurance Policies in Our Industry

1:00 PM - 1:56 PM

This course will discuss the major differences in an occurrence verses a claims-made policy including the coverage triggers, the retroactive date and the extended reporting period. Also covered will be the need for claims-made and common policies ...

COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them

1:00 PM - 3:57 PM

Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...

The NEW AIAM 320 Professional Relationships-Customer Loyalty

1:00 PM - 2:50 PM

The goal for every agent is to have loyal clients. This webinar discusses understanding your client, helping angry clients, how to effectively listen to your clients, and being memorable-in a good way. Outline Housekeeping ...